Returns & Refunds

Return window

You may return any product within 30 calendar days of delivery for a full refund of the purchase price. The 30-day window starts on the delivery date shown by the carrier's tracking.

Condition of returned items

To qualify for a full refund, items should be:

• In their original condition, with no physical damage caused by use beyond normal testing
• Complete — including all accessories, cables, ear tips, manuals and original packaging where possible
• Free of excessive wear, stains or missing parts

Light testing is fine — we want you to try the product. Items returned in significantly worse condition may receive a partial refund, and we will always explain why before processing.

How to start a return

• Step 1: Email [email protected] with your order number (KB-XXXXXX) and a brief reason for the return.
• Step 2: We reply within one business day with a Return Authorization (RA) number and the return address.
• Step 3: Ship the item back within 7 days of receiving your RA number. Please include the RA number in the package.
• Step 4: Once received and inspected (usually within 2 business days), your refund is issued to the original payment method.

Return shipping costs

Defective, damaged, or wrong item shipped? We email you a prepaid return label — you pay nothing, and we ship a replacement or refund you in full, your choice.

Changed your mind? You cover the return shipping cost (typically $5–$10 with USPS/UPS), and the original shipping fee is non-refundable. If your original order qualified for free shipping and the return drops the order below $49, a $5.99 shipping fee may be deducted from the refund.

Refund timing

Refunds are issued to your original payment method within 3–5 business days of us receiving and inspecting your return. Your bank may take an additional 3–5 business days to post the credit. You will receive an email confirmation the moment the refund is processed.

Exchanges

Want a different color or a different product? The fastest route is to return the original item for a refund and place a new order — this avoids the item selling out while your return is in transit.

1-year warranty claims

Every product is covered by a 1-year warranty against manufacturing defects. If your product fails within a year through no fault of your own, contact support with your order number and a short description (photo or video helps). We will troubleshoot with you first — many issues have a quick fix — and if the product is genuinely defective we replace it free or refund you in full. Warranty covers defects, not accidental damage or normal cosmetic wear.

Non-returnable situations

• Items returned after the 30-day window without prior approval
• Products damaged by misuse, accident, liquid ingress beyond the rated IP level, or unauthorized repair
• Items missing essential parts that are not available as replacements

Questions about a specific return?

Email [email protected] with your order number — a real person will reply within one business day.